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Refund Policy

Effective Date: August 5, 2026 Last Updated: August 5, 2026

This Refund Policy applies to paid Sygentic AI Commerce Pro subscriptions purchased on https://acommerce.app. It supplements our Terms of Service.

1. Stated refund window

For a first-time Pro subscription purchase (monthly or annual), you may request a full refund within 14 calendar days of the original purchase charge date (the “Refund Window”), subject to Section 2.

After the Refund Window closes, purchases are non-refundable except where:

  • We are required to provide a refund by applicable law; or
  • We terminate your Pro access without cause, in which case we will issue a pro-rated refund for the unused portion of the paid term; or
  • We approve an exception in writing for a documented billing error.

2. Conditions

Refunds under the 14-day window are available when:

  1. You request the refund by email within the Refund Window; and
  2. The purchase is a first-time Pro subscription for that billing email / site (renewals, plan changes, and repeated repurchase cycles are not “first-time”); and
  3. The request is not for a chargeback already filed (file a refund request with us first; chargebacks may suspend accounts pending review).

We may deny a goodwill/exception refund if we reasonably determine there was abuse of Middleware (for example, clear Acceptable Use violations) during the Refund Window. Statutory rights are not limited by this sentence where they apply.

3. How to request a refund

Email barrelmakerconsulting@gmail.com with:

  • The email used at checkout
  • Approximate purchase date
  • Stripe receipt / order ID if available
  • Site URL where the license was (or would be) activated
  • Brief reason for the request

We aim to confirm eligibility within 5 business days. Approved refunds are returned to the original payment method via Stripe; bank posting times vary.

4. What a refund covers

  • Covered: The Pro subscription fee charged for the eligible purchase.
  • Not covered: taxes only to the extent Stripe/tax rules allow reversal; domain/hosting costs on your WordPress site.

On refund approval we deactivate the associated Pro license key.

5. Cancellations vs refunds

Cancelling a subscription stops future renewals but does not automatically refund the current term. To cancel, use your account page or the Stripe customer portal. If you are still inside the 14-day Refund Window for a first-time purchase, request a refund under Section 3 in addition to cancelling.

6. Digital nature of the product

Pro is a digital subscription (software entitlement + hosted Middleware / managed AI). There is no physical return shipment. WooCommerce’s generic “refund and returns” sample page (physical goods) does not apply; this policy controls.

7. Contact

Barrelmaker Consulting Email: barrelmakerconsulting@gmail.com Website: https://acommerce.app Related: Terms of Service · Privacy Policy

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